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Customer Service Training



Online customer service training for employees, managers and owners. Customer service videos, articles, training materials PLUS our proven 60-Day Customer Service Makeover.

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Free Customer Service WEBiNARsFree Customer Service WEBiNARs
These weekly customer service "20-minute Power WEBiNARs" are phenomenal. They are Free to folks registered with our "Tip of the Week" newsletter. These breakthrough events cover executive interviews, training sessions, and in-depth analysis. You can sign up by . . . keep reading

Free Customer Service TipsFree Customer Service Tips
Our weekly Free eNewsletter is sent out each week directly to you with a quick and easy tip you can implement that day to keep growing your customer service. In each newsletter we also announce the topic of the upcoming WEBiNAR plus the on line meeting location. The tips are . . . keep reading

Customer Service VideosCustomer Service Videos
Customer service training has never been easier. We are continually uploading our professional customer service video seminars up onto the site. Each video addressed a different topic to help you and your staff keep improving and retaining more and more customers. To see some of the . . . keep reading

Customer Service Audio TrainingCustomer Service Audio Training
Your customer satisfaction scores will be through the roof! Our online library of audio customer service training sessions are presented by our expert contributors. These are worth their weight in gold, providing you with invaluable tips and tricks to please your guests. You can listen to these . . . keep reading

Customer Service Training KitsCustomer Service Training Kits
This is where the rubber hits the road! Each training kit bring it all home with a powerful combination of presentations, articles, videos, and audio programs all focused on a single topic. These kits are designed around an ingenious strategy to help you win loyal customers. Each kit is . . . keep reading

VIDEO: Customer Service is being on their side, be the customer advocate.
VIDEO: Customer Service is being on their side, be the customer advocate. Each time we find ourselves in contact with a customer, we have the choice of seeing them as an opponent, or as our partner. This video talks about stepping up and becoming the customer advocate, letting them know you are on their team and ready to support them. . . . keep reading
VIDEO: Employees are actors on a stage
VIDEO: Employees are actors on a stage There are many different industries where employees interact with customers, and in each one, the employee needs to adapt to their environment and act in a certain way to best represent the company. Each of our employees are actors, regardless of the field. This video is about assembling a staff of talented individuals who can put on a great show. . . . keep reading
VIDEO: Customers as guests in your home
VIDEO: Customers as guests in your home Customers come to a business looking for acceptance. Remebering to show them they are appreciated and respected can help them feel at home. This video discusses how it is important to have real people giving real service. . . . keep reading
VIDEO: Box in the corner. Seeing the customer experience from their point of view
VIDEO: Box in the corner. Seeing the customer experience from their point of view Each of our businesses have elements of the experience that require our attention, but they have just been swept under the rug for so long that we don't notice them any more. Learn on this video to improve the customer experience by looking at the environment with a renewed perspective. . . . keep reading
VIDEO: Defining Your Business, the Who, What, & Why
VIDEO: Defining Your Business, the Who, What, & Why Customer service starts with defining what your business stands for. Training employees to know the who what and why of the business will help companies project the right image, an image of confidence and professionalism. . . . keep reading
ARTICLE: The Wow Moment
ARTICLE: The Wow Moment Every business has the ability to offer service touches that will upgrade their image. That extra something special that turns a regular meal into a "WOW" performance. Something the customer can only get from visiting that business. Something that will take it to the next level. . . . keep reading

AUDIO TRAINING: Customer Feedback
AUDIO TRAINING: Customer Feedback Customer Feedback can make or break a business. If you have a product or service that is just amazing, you need to know that they love it so you can promote it even more. Conversely, if you have an area that needs help, if no one tells you, how will you know? Learn how to get customer feedback with this AUDIO training session. . . . keep reading
TIPS: The Hello Moment
TIPS: The Hello Moment "What I look for…."- When I go in to assess a business I make a list of the things that are important to me for each area. Here is a sampling of what I look for when I am assessing the hello moment of a business hired by my consulting firm. . . . keep reading
DOWNLOAD FLIER: Mistakes Happen
DOWNLOAD FLIER: Mistakes Happen Downloadable flier on reacting in a positive way to mistakes in the work place. . . . keep reading
BUSINESS SPOTLIGHT: The Goodbye Moment
BUSINESS SPOTLIGHT: The Goodbye Moment Who is setting the standard? For this topic I chose a business as my spotlight that has a lot of great moments. But I really like their "goodbye". . . . keep reading
CHECKLIST: Customers with Kids
CHECKLIST: Customers with Kids Use this checklist as a way to help your business get ready for accommodating guests who have children! It takes a lot of patience, understanding, and employee training to be on the ball. Use this kids 101 checklist to help get you on the right path. . . . keep reading
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 Arnold Sanow
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 Alan Stafford
 Jim Cathcart
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 Michael J. Colitti
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