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Customer Service Training



Online customer service training for employees, managers and owners. Customer service videos, articles, training materials PLUS our proven 60-Day Customer Service Makeover.

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Free Customer Service WEBiNARsFree Customer Service WEBiNARs
These weekly customer service "20-minute Power WEBiNARs" are phenomenal. They are Free to folks registered with our "Tip of the Week" newsletter. These breakthrough events cover executive interviews, training sessions, and in-depth analysis. You can sign up by . . . keep reading

Free Customer Service TipsFree Customer Service Tips
Our weekly Free eNewsletter is sent out each week directly to you with a quick and easy tip you can implement that day to keep growing your customer service. In each newsletter we also announce the topic of the upcoming WEBiNAR plus the on line meeting location. The tips are . . . keep reading

Customer Service VideosCustomer Service Videos
Customer service training has never been easier. We are continually uploading our professional customer service video seminars up onto the site. Each video addressed a different topic to help you and your staff keep improving and retaining more and more customers. To see some of the . . . keep reading

Customer Service Audio TrainingCustomer Service Audio Training
Your customer satisfaction scores will be through the roof! Our online library of audio customer service training sessions are presented by our expert contributors. These are worth their weight in gold, providing you with invaluable tips and tricks to please your guests. You can listen to these . . . keep reading

Customer Service Training KitsCustomer Service Training Kits
This is where the rubber hits the road! Each training kit bring it all home with a powerful combination of presentations, articles, videos, and audio programs all focused on a single topic. These kits are designed around an ingenious strategy to help you win loyal customers. Each kit is . . . keep reading

VIDEO: Customer Service is being on their side, be the customer advocate.
VIDEO: Customer Service is being on their side, be the customer advocate. Each time we find ourselves in contact with a customer, we have the choice of seeing them as an opponent, or as our partner. This video talks about stepping up and becoming the customer advocate, letting them know you are on their team and ready to support them. . . . keep reading
VIDEO: Employees are actors on a stage
VIDEO: Employees are actors on a stage There are many different industries where employees interact with customers, and in each one, the employee needs to adapt to their environment and act in a certain way to best represent the company. Each of our employees are actors, regardless of the field. This video is about assembling a staff of talented individuals who can put on a great show. . . . keep reading
VIDEO: Customers as guests in your home
VIDEO: Customers as guests in your home Customers come to a business looking for acceptance. Remebering to show them they are appreciated and respected can help them feel at home. This video discusses how it is important to have real people giving real service. . . . keep reading
VIDEO: Box in the corner. Seeing the customer experience from their point of view
VIDEO: Box in the corner. Seeing the customer experience from their point of view Each of our businesses have elements of the experience that require our attention, but they have just been swept under the rug for so long that we don't notice them any more. Learn on this video to improve the customer experience by looking at the environment with a renewed perspective. . . . keep reading
VIDEO: Defining Your Business, the Who, What, & Why
VIDEO: Defining Your Business, the Who, What, & Why Customer service starts with defining what your business stands for. Training employees to know the who what and why of the business will help companies project the right image, an image of confidence and professionalism. . . . keep reading

ARTICLE: The Wow Moment
ARTICLE: The Wow Moment Every business has the ability to offer service touches that will upgrade their image. That extra something special that turns a regular meal into a "WOW" performance. Something the customer can only get from visiting that business. Something that will take it to the next level. . . . keep reading
AUDIO TRAINING: Customer Feedback
AUDIO TRAINING: Customer Feedback Customer Feedback can make or break a business. If you have a product or service that is just amazing, you need to know that they love it so you can promote it even more. Conversely, if you have an area that needs help, if no one tells you, how will you know? Learn how to get customer feedback with this AUDIO training session. . . . keep reading
AUDIO TRAINING: Damage Control
By: Wendy Gillett
AUDIO TRAINING: Damage Control Mistakes happen, and this is the life of a business owner. The challenge is how you react and what you do after the mistake is made. This is the time when reputations are made, for better or for worse, and so we talk about how to make your reputation stellar by utilizing professional damage control skills. . . . keep reading
AUDIO TRAINING: Customers with Kids
By: Wendy Gillett
AUDIO TRAINING: Customers with Kids Many of our customers have children, they just may not bring them to your place of business often. But there may be a day when that customer needs to bring them to your business. Opening your doors to kids, and providing them some small and simple form of wholesome entertainment can let the parents know that you support them, and their family! . . . keep reading
Tip of the Week
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CONTRIBUTORS
 Wendy Gillett
 Arnold Sanow
 Lisa Ford
 Phillip Van Hooser
 Shep Hyken
 Mimi Donaldson
 T. Scott Gross
 Mark Mayberry
 Alan Stafford
 Jim Cathcart
 Joe Calloway
 Michael J. Colitti
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