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TIPS: Customer Feedback
"What I look for…." When I go in to assess a business, I make a list of the things that are important to me for each area. Here is a sampling of what I look for when I am assessing "Customer Feedback". This list helps you visualize what areas are important to the customer, and if there are avenues in place to help them communicate with you when needed . . . (to read the remainder of this article, please log in below.)
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