>STEP 6 - Online Customer Service Certification

We cannot underestimate the importance of our language and verbal skills. We have manuals and scripts that allow us to teach our employees what to say but in business it is just as important how we say it. The key is to learn to "speak customer". Using verbal skills and the right language you can learn to communicate with your customer on their level so that they always feel their needs have been met. . . . (to read the remainder of this article, please log in below.)