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DVD: Committed to Customer Service
 By: Wendy Gillett
This Customer Service Training DVD features Wendy Gillett, "The Customer Service Diva". The DVD offers proven steps you can take this week to launch your service to the next level and get your clients raving about their experience!
. . . more info > > >
BOOK: Get Along with Anyone, Anytime, Anywhere
 By: Arnold Sanow & Sandra Strauss
Learn how to create enduring connections to help you cultivate the positive relationships that bring success, happiness, and well-being to life! Build your business, jump start your career, improve organizational relationships, learn to connect with customers, clients and with each other.
. . . more info > > >
Michael Coletti... 5 Things to Review (and fix) for 2009
 Join Michael Colitti for this fast-paced 56 minute WEBiNAR download as he gives you HR tips and pointers to get you through the rest of the year. Wage and Hour Issues. Layoffs. Employee Retention. Training and Job Descriptions.. . . more info > > >
6-BOOK SERIES: Customer Service Book Series
 Win big with this complete book series. Scott Gross provides us with this unprecedented compilation of customer service training and business reengineering package. Each book touches on a different critical method of the business professional system.. . . more info > > >
Delivering Legendary Customer Service
 Here is the program everyone has been asking about. Based on 5 years' worth of consulting and speaking assignments, this multi-CD program covers everything your business needs to implement a legendary customer service program.. . . more info > > >
AUDIO 8-CD SERIES: 2008 Customer Service BOOTCAMP
 The eight week online seminar Bootcamp 2008 with our nations greatest consultants and speakers is captured in these 8-CD AUDIO SERIES for listening in the car, at home, the office or on your computer.. . . more info > > >
AUDIO CD: Keeping Customers For Life - 32 Proven Solutions
 By: Arnold Sanow
How To Create A WOW! Customer Experience. This CD provides you with 32 proven, real life, tips, tools and solutions to get customers, keep them through exceptional customer service and to get enthusiastic referrals.
. . . more info > > >
AUDIO CD: Shep Hyken - Moments of Magic 101s
 By Shep Hyken.
This DVD has Shep Hyken talking directly to you
about how to deliver excellent service that leads to
loyal relationships with your customers and clients.. . . more info > > >
AUDIO CD: Willie's Way - 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty
 Van Hooser is on fire with this "Book on CD". This is the same information as found in the award winning book Willie's Way but in a convenient easy to listen to CD that can be played in the car, at home or on your computer.. . . more info > > >
BOOTCAMP 2008: Online Access to 8-speaker Audio Series
 The eight week online seminar Bootcamp 2008 with our nations greatest consultants and speakers is captured in these online audio seminars for you to access through the internet 24/7. This is not on CD, you are given the online link for unlimited access to these seminars through the internet.. . . more info > > >
BOOK: Bless Your Stress
 By: Mimi Donaldson
If you've ever longed for a book on stress management that was enlightening but not frightening, entertaining instead of draining, look no more. Bless Your Stress is as enjoyable as informative. There are no scary statistics or grim scenarios; no intimidation, no stern coercion. What you'll find instead is a fresh, light, original take on stress that is as pleasurable to read as it is practical.. . . more info > > >
BOOK: Exceptional Customer Service
 By: Lisa Ford, David McNair, and Bill Perry
Going Beyond Your Good Service to Exceed the Customers Expectations / Deliver personalized customer service / Learn what customers not only expect...but really want / Phone skills are a must for the call center and many more!. . . more info > > >
BOOK: Willie's Way - 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty
 This ground breaking book by Phillip Van Hooser dives into the powerful elements that drive companies to customer service excellence. Using the flawless execution of "Willie" as an exemplary foundation, Van Hooser dissects the powerful steps and techniques used to knock customer socks off.. . . more info > > >
DVD SET: How to Give Exceptional Customer Service
 By: Lisa Ford
How to Give Exceptional Customer Service - The 8 volume DVD Series provides a full range of seminars teaching you the powerful skills needed to offer top level customer service.. . . more info > > >
DVD: Building Your Customer Service Dream Team
 Are you able to recruit -- and retain -- great employees? Do your Team Members care as much about your business as you do? Do they "take ownership" of your Customer Service strategies? Do you have a Customer Service strategy? This DVD covers important topics in Mark Mayberry's book and will help you put "Shazzam" into your workplace.. . . more info > > >
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