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How to Give Exceptional Customer Service - This comprehensive 8 volume DVD Series provides a full range of content-packed seminar videos teaching you the skills needed to offer top level customer service. Over 150,000 copies sold!

Recognized as one of the savviest service strategists in the training industry, Lisa has personally trained more than 50,000 service and sales professionals.

Her lively, engaging blend of humor, anecdotal and down to earth advice has entertained and enlightened audiences in seminars, speeches and private training sessions worldwide.

DVD Titles include:

• Understanding the Customer Experience
• Looking Through The Customer's Eyes
• Developing Essential Customer Service Skills
• Dazzling The Difficult Customer
• Overcoming Challenging Situations
• Establishing Winning Attitudes
• Building Service Stars and Service Teams
• Creating a Powerful Corporate Culture