|
 |
|
|
|
 |
| All orders are shipped within 2 business days.
OVERNIGHT SHIPPING: Remember, it may be 2 days before product is in the mail. For urgent delivery, please submit order then follow up with a phone call to 805-258-8622 to confirm due date.
US orders are shipped via US Priority Mail.
DVDs are packaged in secure Amaray cases, and are shipped in enviropack bubble packages. | | |
|
 |
BOOK: Willie's Way - 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty
 |  |
Our Price $19.95
|
|
This ground breaking book by Phillip Van Hooser dives into the powerful elements that drive companies to customer service excellence. Using the flawless execution of "Willie" as an exemplary foundation, Van Hooser dissects the powerful steps and techniques used to knock customer socks off.
Chapters:
- Introduction: Making The Ordinary Extraordinary
- Secret 1: Acknowledge Your Customers Immediately
- Secret 2: Redefine Your Routine Activities
- Secret 3: Give Customers Your Undivided Attention
- Secret 4: Listen, Think and Use Common Sense
- Secret 5: Bend the Rules, Sometimes
- Secret 6: Make the Last Few Seconds Count
- Conclusion: The Magic of Service Professionalism
Also available: CD AUDIO BOOK
Prefer to listen to the book on CD? Click link above to purchase! |
|
