Our Price $69.00

Creating a Customer Service and Loyalty Mindset

Video Learning DVD for Individual Training

This DVD has Shep Hyken talking directly to you about how to deliver excellent service that leads to loyal relationships with your customers and clients.

First you will be exposed to the Moments of Magic™ concept. Then you will be taken to one of Shep's live performances to experience the famous "Taxi Cab Story," which delivers a valuable lesson on how to develop customer loyalty. Then Shep delivers six specific strategies that include:

• The First Impression
  
• Under Promise and Over Deliver
  
• The Satisfied Customer Is Not a Loyal Customer
  
• The Customer Is Not Always Right
  
• Loyalty Is About the Next Time - Every Time Appreciation
  

Also included with the DVD is a link to a down- loadable PDF files of the workbook.

Please contact us if you plan to use this product for group training.