60-Day Customer Service Makeover
Transform your business into a customer service powerhouse!

"A Spectacular Training Solution"        ExtraordinaryCustomerService.com will supply you with the powerful        tools you need to succeed in the competitive world of Customer        Experience Optimization(CEO). Improve your CEO and at the same         time learn how to enjoy your business and your life. With content        provided by the leading experts in the nation on customer service        you will have access to explosive information that has never been        easier to follow. Do it yourself solution Step by step plan Results driven program

	STEP 1 - "Customer Service Assessment" Quantifying your baseline ... In order to know where you are going, you need to first know where you are. Our years of experience have helped us turn the task of evaluating and quantifying levels of customer service into a science. This section prepares you with the skills and steps to properly evaluating, and documenting your current level of customer service.
	STEP 2 - "Customer Experience Optimization (CEO)" Defining client wants, needs, and standards ... Customer Experience Optimization is all about documenting all of the specific instances of contact and interaction with your customers, and then finding ways to bring the quality of each element up to the highest level.
	STEP 3 - "Design a Training Program" Documenting steps and skills needed for success ... Training programs require having a strategy for both micro and macro training cycles. Robust and effective programs provide preparation on behalf of the trainers, an employee training manual, and then an ongoing instruction plan to keep the team learning and focused on the importance of providing top level service to your customers.
	STEP 4 - "Implimenting Your Plan Into Motion" Training, team development, and motivation ... Since 1984, Mimi has spoken at over 900 events in dozens of industries. Mimi has spoken at company events for 32 of the Fortune 500. She holds a Masters Degree in Instructional Design from Columbia University and was a staff Human Resources Specialist with Walt Disney Company, Northrop Aircraft, and Rockwell International.
	STEP 5 - "Put Your Team to the Test" Setting up an environment of accountability ... Alan is an award winning speaker, business expert, and author who walks the walk. In addition to holding 2 graduate business degrees, he has started four companies. Alan currently speaks and consults across the U.S. on leadership, teamwork, and customer service. He is a skilled teleseminar leader who has conducted more than 150 teleclasses. Alan is President of Stafford Speaking & Consulting, Inc.
	STEP 6 - "Preparing for Customer Service Catastrophes". Success under pressure requires readiness and training ... Arnold Sanow, MBA, CSP (Certified Speaking Pro), is a nationally renowned business, communications and people skills expert and author who speaks professionally. He works with his clients to provide them with the tools, techniques and solutions to improve and maximize individual and organizational performance. Arnold is the author of "Get Along with Anyone, Anytime, Anywhere … 8 keys to creating enduring connections with customers, co-workers -- even kids".
	STEP 7 - "Maintaining Your Customer Service Momentum" Ongoing instruction and check ups ... Van Hooser's best-selling book, Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty, and his management training system, The Leadership Journey, have been used by companies all across the U.S. and beyond to help their people become more successful leaders and service professionals.
	STEP 8 - "Find Your WOW Gear" Making an impression with guests by providing more ... Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and government. She speaks throughout the United States and internationally on topics of customer service, leadership, team issues and change. Lisa is best known for her work in the areas of customer service. She is the author of the #1 selling business videotape series How to Give Exceptional Customer Service.