60-Day Customer Service Makeover
Transform your business into a customer service powerhouse!

8 Steps That Work!        Simply follow 8 easy steps to take your service to the next        level with our 60-day makeover. Each section will provide you        with a detailed plan for success along with the tools you        need to find the profits you desire. In just 60 days you can be ready        to offer your clients the 5-star service they deserve. Do it yourself solution Step by step plan Results driven program Access to training videos, tools, and information you need Online discussion forum Full 24/7 open door pass to the community-based Extraordinary Customer Service website knowlegebase.

	STEP 1 - "Customer Service Assessment" Quantifying your baseline ... In order to know where you are going, you need to first know where you are. Our years of experience have helped us turn the task of evaluating and quantifying levels of customer service into a science. This section prepares you with the skills and steps to properly evaluate, and document your current level of customer service.
	STEP 2 - "Customer Experience Optimization (CEO)" Defining client wants, needs, and standards ... Customer Experience Optimization is all about documenting all of the specific instances of contact and interaction with your customers, and then finding ways to bring the quality of each element up to the highest level.
	STEP 3 - "Design a Training Program" Documenting steps and skills needed for success ... Training programs require having a strategy for both micro and macro training cycles. Robust and effective programs provide preparation on behalf of the trainers, an employee training manual, and then an ongoing instruction plan to keep the team learning and focused on the importance of providing top level service to your customers.
	STEP 4 - "Implimenting Your Plan Into Motion" Training, team development, and motivation ... Once you have used our tools to help you develop your own training program, it is time to start the teaching process. We provide you with guidelines and a proven system of teaching to help you develop your staff into a top flight team of customer service professionals. We give you a step by step plan to grow your employees so they have the skills to act professionally.
	STEP 5 - "Put Your Team to the Test" Setting up an environment of accountability ... Having the skills to perform at a high level is one thing, being motivated to "bring your best" every day is another. Your team, once trained, will require ongoing testing and challenges to keep them providing the extraordinary customer service that you expect. We give you many solutions to help you ensure your employees retain the knowlege you have given them plus keep a positive watch on how they are doing in the workplace.
	STEP 6 - "Preparing for Customer Service Catastrophes". Success under pressure requires readiness and training ... We have to expect the best and plan for the worst. By doing this we minimize the amount of surprises and can be proactive in handling customer complaints and grievances. We show you how to evaluate the "Customer Complaint Universe" and provide fail-proof positive solutions for each situation. Being prepared and remaining professional in stressful situations is a skill that requires training and motivated employees.
	STEP 7 - "Maintaining Your Customer Service Momentum" Ongoing instruction and check ups ... Once you have gone through a full cycle of your Phase One of your 60-Day Customer Service Makeover, it is time to go back to the managers room and evaluate the success of your program, determine what had a positive impact on your team and what can be improved upon. This section offers you the strategies to review the performance of your customer service training, give you an outline of the areas to look at and teach you how to quantify the results. With this you can continue to isolate weaknesses to improve and grow on your strengths.
	STEP 8 - "Find Your WOW Gear" Making an impression with guests by providing more ... There are three levels of customer care, what is expected, what is above average, and what exceeds all their expectations. Customer Experience Optimization is what we do, and we help you see opportunities within your everyday interaction with your clientele to offer service that is so far above the customers ideas of service that they didn't even know it was possible. This final section shows you how to evaluate the customer experience in tremendous detail and offer unexpected WOW service by finding that extra gear.