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MENTOR: Wendy Gillett
Wendy is owner of ExtraordinaryCustomerService.com website, a professional speaker and consultant specializing in customer service optimization. She is published in national magazines and travels the country giving information-packed seminars on taking customer service to extraordinary levels. |
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MENTOR: Arnold Sanow
Arnold Sanow, MBA, CSP (Certified Speaking Pro), is a nationally renowned business, communications and people skills expert and author who speaks professionally. He works with his clients to provide them with the tools, techniques and solutions to improve and maximize individual and organizational performance. Arnold is the author of "Get Along with Anyone, Anytime, Anywhere … 8 keys to creating enduring connections with customers, co-workers -- even kids". |
| MENTOR: Lisa Ford
Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and government. She speaks throughout the United States and internationally on topics of customer service, leadership, team issues and change but Lisa is best known for her work in the areas of customer service. She is the author of the #1 selling business videotape series How to Give Exceptional Customer Service. |
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MENTOR: Phillip Van Hooser
Van Hooser's best-selling book, Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty, and his management training system, The Leadership Journey, have been used by companies all across the U.S. and beyond to help their people become more successful leaders and service professionals. |
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MENTOR: Mimi Donaldson
Since 1984, Mimi has spoken at over 900 events in dozens of industries. Mimi has spoken at company events for 32 of the Fortune 500. She holds a Masters Degree in Instructional Design from Columbia University and was a staff Human Resources Specialist with Walt Disney Company, Northrop Aircraft, and Rockwell International. |
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MENTOR: Shep Hyken
Shep Hyken, CSP is a speaker and author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic and The Loyal Customer. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset. |
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MENTOR: T. Scott Gross
T. Scott Gross is best known as the creator of Positively Outrageous Service. But he is also known as the guy who discovered the power of MicroBrands… little brands that sit on top of big brands and are often the more powerful of the two. Customer service is the expression of your brand.
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MENTOR: Mark Mayberry
Mark is a Professional Speaker, Author, Customer Service Trainer and Motivator, Feedback Consultant and Workshop Leader. His revolutionary approach to Customer Service instills employees and management with a new-found energy for Service Excellence.
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MENTOR: Alan Stafford
Alan is an award winning speaker, business expert, and author who walks the walk. In addition to holding 2 graduate business degrees, he has started four companies. Alan currently speaks and consults across the U.S. on leadership, teamwork, and customer service. Alan is President of Stafford Speaking & Consulting, Inc. |
Upgrade now to our Premium Plus plan and receive world class advice and mentoring from one of our acclaimed customer service consultants. Each mentor will be available to discuss training strategies, strategic focus, building a customer focused organization, or any other customer service topic during the first 60 days of your makeover. |
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