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Customer Service VIDEOS
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Customer Service VIDEOS
Training videos for customer service improvement.
Interviews
Tips of the trade
Employee motivation
In 2007 and 2008 we will be scouring the country seeking out experts in the field to present powerful and useful training concepts to help improve the overall customer experience and grow our customer base. Video training gets you face to face with the pros. Learn their secrets and proven techniques to help build your customer service to the next level. Please select links below to play.
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Customer Service Training WEBiNAR!
#226 "Motivating Employees"
Today's online WEBiNAR with Paul Levesque we learn how to motivate employees to offer top level customer service. These skills help employees see that customer service is a lifestyle that once achieved, helps your business improve day after day. Click to hear the sk . . . keep reading
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Customer Service Training WEBiNAR!
#225
This week's free WEBiNAR Arnold Sanow talks about how to improve your interaction with customers using the S.O.F.T.E.N. method to become more approachable and trustworthy. . . . keep reading
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VIDEO: "Body Language That Works"
By Lisa Ford
Lisa Ford talks on this customer service training video about how the right body language is key. Listen while Lisa discusses the differences between 1) Body Language, 2) The Tone of Our Voice and 3) The words we use. All of these impact the message our customer receives. . . . keep reading
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Customer Service WEBiNAR: "Talk About Service" with Paul Levesque
WEBiNAR #226
WEBiNAR: "Talk About Service" with Paul Levesque and Wendy Gillett. This week's topic discusses the differences between being a company focused on price versus being focused on service. Which will a customer choose, better price point or a company offering premium service. Listen to their insights as they discuss companies that have done it right and their skills needed to do it. . . . keep reading
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ONLINE WEBiNAR: "Talk About Service!"
WEBiNAR #219
WEBINAR: This "20 minute Power Webinar" discussed examples of how to make instant and easy service improvements without having to spend any cash. These events are jam packed with information and some quick tips giving you good-as-gold steps to use today. Wendy Gillett and Paul Levesque again bring their A-Game with their popular "TALK ABOUT SERVICE!" show. . . . keep reading
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VIDEO: Resolving Customer Complaints
By: Lisa Ford
How many times have you seen an employee become defensive or frustrated when a customer voices a complaint? How much worse is their reaction if the mistake is actually their company's fault? Lisa Ford teaches us the step by step method to reacting in a professional manner and retaining the customer's loyalty. . . . keep reading
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VIDEO: Employees are actors on a stage
By: Wendy Gillett
There are many different industries where employees interact with customers, and in each one, the employee needs to adapt to their environment and act in a certain way to best represent the company. Each of our employees are actors, regardless of the field. This video is about assembling a staff of talented individuals who can put on a great show. . . . keep reading
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VIDEO: Customers as guests in your home
By: Wendy Gillett
Customers come to a business looking for acceptance. Remebering to show them they are appreciated and respected can help them feel at home. This video discusses how it is important to have real people giving real service. . . . keep reading
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VIDEO: Connecting With Customers
By: Wendy Gillett
This video discusses the importance of building a personal connection with customers, and how this can build customer loyalty. Use classic interpersonal skills to reach out to and bond with your customers. . . . keep reading
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