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TRAINING KITS: Solutions for Building Star Customer Service
Ready to dive in and see your employees actually make changes... for the better?!?! Each Training Kit contains everything needed to evaluate, instruct, and motivate your staff on several key elements of Customer Service excellence.
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The WOW Moment KIT
Professionals in the hospitality industry make it a point to provide very powerful and meaningful moments of extraordinary service throughout the guest's experience. These moments are called WOW moments, and the more you can give a guest, the more amazing their experience will be. . . . keep reading
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The Goodbye Moment KIT
The last impression can be a lasting impression. We cover refining your skills at "Saying goodbye" and making sure they leave remembering the best that your company has to offer. Provided are ways to evaluate your goodbye and take it to the next level. . . . keep reading
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Perfect Every Time KIT
Ever been to a business one day, and the service is great. Then you come back a week later, and it is not? Inconsistent service is the result of many elements including training, employee mood changes, staff turnover, and many more. Learn how to develop a consistent and strong team of employees. . . . keep reading
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Damage Control KIT
Sometimes things just go really, really wrong. You feel it in the pit of your stomach -- you or your staff really goofed up. What do you do? How do you diffuse a bad situation? You CAN turn a cranky, disappointed, angry, rude customer into a pleasant, satisfied patron. It begins with these simple, but powerful . . . keep reading
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Customers With Kids KIT
Children are whiny, demanding, sticky, wild, and … your FUTURE customers! Also, the way to anyone's heart isn't through their stomach, it's through their kids. Keep the little ones happy and we guarantee the parents will choose YOU every single time. This kit give you INVALUABLE tools for . . . keep reading
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Classic Service KIT
Our elders often have a higher expectation for service. They were brought up in an era of politeness and relationship-based business. Exceed their expectations and introduce younger generations to the now unfamiliar concept of gracious hospitality. Earn the favor of every customer with one classic, but often overlooked, technique . . . keep reading
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The Hello Moment KIT
You never get a second chance to make a first impression. How much money are you LOSING each day because your "hello moment" in not up to par? This can be the most critical element of the customer experience. Get step-by-step direction guaranteed to awe customers from the start . . . keep reading
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Customer Feedback KIT
If you are giving ordinary customer service, we guarantee that every day customers walk out your door rolling their eyes and say, "Well I'm never coming HERE again!" So how do you GET INSIDE THEIR HEADS? By asking them! Learn how to pry out their HONEST opinions. Did you know that 9 out of 10 customers . . . keep reading
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Saying No To Customers KIT
How to say no to your customers and still come out the good guy! Learn the techniques and skills needed to say it in a way that the customer still feels like they won. Contains VIDEO TRAINING, AUDIO downloads, ARTICLE, and more . . . keep reading
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Member Benefits
