|
|
 |
AUDIO Training
This area is for our robust library of Audio Training files.
These are a combination of training tools and executive interviews. Click on
the links below to listen.
|
AUDIO TRAINING: Customer Feedback
By: Wendy Gillett
Customer Feedback can make or break a business. If you have a product or service that is just amazing, you need to know that they love it so you can promote it even more. Conversely, if you have an area that needs help, if no one tells you, how will you know? Learn how to get customer feedback with this AUDIO training session. . . . keep reading
|
AUDIO TRAINING: Damage Control
By: Wendy Gillett
Mistakes happen, and this is the life of a business owner. The challenge is how you react and what you do after the mistake is made. This is the time when reputations are made, for better or for worse, and so we talk about how to make your reputation stellar by utilizing professional damage control skills. . . . keep reading
|
AUDIO TRAINING: Classic Service
By: Wendy Gillett
Gone are the days when you walk through downtown and everyone knows your name. The good thing about that time was customers and business owners built a connection. They built trust and a relationship. This session covers "a return to classic service" where we try to bring back some of that connection with our guests. . . . keep reading
|
AUDIO TRAINING: Customers with Kids
By: Wendy Gillett
Many of our customers have children, they just may not bring them to your place of business often. But there may be a day when that customer needs to bring them to your business. Opening your doors to kids, and providing them some small and simple form of wholesome entertainment can let the parents know that you support them, and their family! . . . keep reading
|
AUDIO TRAINING: The Positive No
By: Wendy Gillett
This AUDIO Training session covers one of the most difficult challenges that face the hospitality industry; telling a customer no. While most will make every effort to satisfy a guest's request, there are times when we are just not able to accommodate them. Learn how to put a positive spin on a negative situation. . . . keep reading
|
AUDIO TRAINING: The Goodbye Moment
By: Wendy Gillett
This AUDIO training file is our resident specialist getting down to the nitty gritty about how important it is to provide for a consistent and heartfelt goodbye to your customers. Complete with action plan suggestions and covering the skills to get you started. . . . keep reading
|
AUDIO TRAINING: Your Hello Moment
By: Wendy Gillett
When you meet someone, have you ever looked at their clothing, and made a snap judgment about them? We all do it, and first impressions can make or break you. With so many products and vendors in the market today, many prospective clients will make their choice right up front... This AUDIO file talks about making exceptional first impressions. . . . keep reading
|
|
|
|
|
Member Benefits
