TRAINING KIT: The Goodbye Moment


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home | The Goodbye Moment

TRAINING KIT: The Goodbye Moment

Many companies start strong and focus on the moment when a customer walks in the door but forget all about finishing strong when a customer leaves. The "goodbye" moment is just as important as the "hello". Learn how to improve your last impression by reading the absolutely necessary techniques described below. Please be sure to post your questions or comments in the Discussion Forum!

BUSINESS SPOTLIGHT: The Goodbye Moment

Who is setting the standard? For this topic I chose a business as my spotlight that has a lot of great moments. But I really like their "goodbye". . . . keep reading

AUDIO TRAINING: The Goodbye Moment
By: Wendy Gillett

This AUDIO training file is our resident specialist getting down to the nitty gritty about how important it is to provide for a consistent and heartfelt goodbye to your customers. Complete with action plan suggestions and covering the skills to get you started. . . . keep reading

TIPS: The Goodbye Moment

When I go in to assess a business I make a list of the things that are important to me for each area. Here is a sampling of what I look for when I am assessing The Goodbye Moment of a business. . . . keep reading

Q & A Discussion Forum

Have questions or comments about this Kit or Article? Link to the discussion forum to post your thoughts. Our mission is to provide a powerful and complete community where our members can learn, share and grow. Join us in the FORUM, today! . . . keep reading