ARTICLE: 7 Ways to Get Along
By: Arnold Sanow
7 "Must Do" Steps To Get Along. How come some of us have a hard time making friends, and for others it seems to be totally easy? What do they know that we don't? This article gives the tips on how to get along with others and make it look easy and natural. . . . keep reading
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VIDEO: Customers as guests in your home
By: Wendy Gillett
Customers come to a business looking for acceptance. Remebering to show them they are appreciated and respected can help them feel at home. This video discusses how it is important to have real people giving real service. . . . keep reading
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VIDEO: Connecting With Customers
By: Wendy Gillett
This video discusses the importance of building a personal connection with customers, and how this can build customer loyalty. Use classic interpersonal skills to reach out to and bond with your customers. . . . keep reading
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ARTICLE: Building Customer Trust
By: Wendy Gillett
Eye contact, and 3 other ways to build trust with your guests. Any relationship in the business world is based, at some level, on trust. Transactions that are small, require less trust, but it is still there. With larger, long-term partnerships, trust becomes the cornerstone of everything that happens. How do we build trust in business? . . . keep reading
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AUDIO TRAINING: Classic Service
By: Wendy Gillett
Gone are the days when you walk through downtown and everyone knows your name. The good thing about that time was customers and business owners built a connection. They built trust and a relationship. This session covers "a return to classic service" where we try to bring back some of that connection with our guests. . . . keep reading
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