Customer Service BOOTCAMP 2008
Mark Mayberry - Week 3
Mark Mayberry knocks it out of the park with his "Service with Shazzam!". Mark's hard hitting to-the-point strategies show how to train your staff to provide service that exceeds the customers expectations. . . . keep reading
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VIDEO: Employees are actors on a stage
There are many different industries where employees interact with customers, and in each one, the employee needs to adapt to their environment and act in a certain way to best represent the company. Each of our employees are actors, regardless of the field. This video is about assembling a staff of talented individuals who can put on a great show. . . . keep reading
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ARTICLE: The Wow Moment
Every business has the ability to offer service touches that will upgrade their image. That extra something special that turns a regular meal into a "WOW" performance. Something the customer can only get from visiting that business. Something that will take it to the next level. . . . keep reading
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ARTICLE: Building Customer Trust
By: Wendy Gillett
Eye contact, and 3 other ways to build trust with your guests. Any relationship in the business world is based, at some level, on trust. Transactions that are small, require less trust, but it is still there. With larger, long-term partnerships, trust becomes the cornerstone of everything that happens. How do we build trust in business? . . . keep reading
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ARTICLE: Themes in your Business
By: Wendy Gillett
Every business has a theme. Some, are planned and engineered, and others just develop by default. Learn how to take your customer experience **through the roof** by building on the theme, which is at the heart of extraordinary customer experience. . . . keep reading
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RECOMMENDED READING: The Nordstrom Way
Learn from the experts! Providing that wow moment is the key factor in building loyal customers and growing your business. Wow moments are gold in the service industry. Learn the recommendations of this author and how to provide only the best to your customers. . . . keep reading
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Q & A... Discussion Forum
Have questions or comments about this Kit or Article? Link to the discussion forum to post your thoughts. Our mission is to provide a powerful and complete community where our members can learn, share and grow. Join us in the FORUM, today! . . . keep reading
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Wendy Gillett