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Customer Service Training Webinars
Customer Service Training WEBiNARS "20-minute Power WEBiNARs" ECS interviews some of the industries most exciting and talented customer service coaches. They talk about their trade secrets and skills that have brought them to the forefront of the industry. Members have 24hour access to these previously recorded webinars.
Members Only: WEBiNAR ARCHIVE |
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Customer Service Training WEBiNAR!
#228 with Bill Wagner and Wendy Gillett
Bill Wagner, author of the Entrepreneur Next Door opens our eyes to the many personality traits that go into being a successful entrepreneur and how they affect our staff and managers. Are you ready for the secrets to unlocking your staff's potential? Bill has . . . keep reading
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Customer Service Training WEBiNAR!
#228 with Mimi Donaldson and Wendy Gillett
This WEBiNAR is going to knock your socks off! Mimi Donaldson is full of energy and brings tons of "million dollar" ideas. Listen to Mimi Donaldson and Wendy Gillett as they discuss the 5 basic steps of servicing a customer with grace and control. . . . keep reading
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Customer Service Training WEBiNAR!
#226 "Motivating Employees"
Today's online WEBiNAR with Paul Levesque we learn how to motivate employees to offer top level customer service. These skills help employees see that customer service is a lifestyle that once achieved, helps your business improve day after day. Click to hear the sk . . . keep reading
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Customer Service Training WEBiNAR!
#225
This week's free WEBiNAR Arnold Sanow talks about how to improve your interaction with customers using the S.O.F.T.E.N. method to become more approachable and trustworthy. . . . keep reading
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Customer Service WEBiNAR: "Talk About Service" with Paul Levesque
WEBiNAR #226
WEBiNAR: "Talk About Service" with Paul Levesque and Wendy Gillett. This week's topic discusses the differences between being a company focused on price versus being focused on service. Which will a customer choose, better price point or a company offering premium service. Listen to their insights as they discuss companies that have done it right and their skills needed to do it. . . . keep reading
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Customer Service WEBiNAR: "Execu-Talk" with Craig Goettsche
WEBiNAR #222
WEBiNAR: "Execu-Talk" with guest Craig Goettsche / Chick-Fil-A restaurant. Craig is one of the youngest owner/operators of the Chick-Fil-A franchise. At only 26 he has used implemented unique and powerful techniques to build a life-long customer base. Hear his inspirational story and how he has built this wildly successful business from the ground up. . . . keep reading
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ONLINE WEBiNAR: Talk About Service!
#221 "What are we really selling?"
WEBINAR: This 20-minute Power Webinar addresses the topic "What are we really selling?". Wendy Gillett and Paul Levesque discuss making customers happy and understanding customer expectations on their popular "TALK ABOUT SERVICE!" show. . . . keep reading
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ONLINE WEBiNAR: "Execu-Talk" with Joe Calloway
WEBiNAR #220
WEBiNAR: "Execu-Talk" with guest Joe Calloway. Joe is a branding consultant, business author, and restaurant owner whose client list reads like a "Who's Who" in business. From Saks Fifth Avenue and BMW to American Express and IBM, a wide range of companies depend on Joe for insight into today's marketplace. He joins us today for discuss his powerfull 5-point technique of service excellence. . . . keep reading
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ONLINE WEBiNAR: "Talk About Service!"
WEBiNAR #219
WEBINAR: This "20 minute Power Webinar" discussed examples of how to make instant and easy service improvements without having to spend any cash. These events are jam packed with information and some quick tips giving you good-as-gold steps to use today. Wendy Gillett and Paul Levesque again bring their A-Game with their popular "TALK ABOUT SERVICE!" show. . . . keep reading
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ONLINE WEBiNAR: "4 Pillars of Customer Service Training"
WEBiNAR #218
WEBiNAR: This powerful 54 minute "Customer Service Improvement" presentation by Arnold Sanow, Lisa Ford, Paul Levesque and Wendy Gillett is right on the money! You cant miss this. Listen to all four talk for an hour on the ins and outs of providing unbeatable customer service. . . . keep reading
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Member Benefits
Wendy Gillett