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Latest Content
Check here often to see our latest content posted onto the site. We are continually updating with new customer service articles, video training, audio interviews and much more. Our team of experts work with thousands of individuals and organizations just like you every year and are constantly bringing new information and techniques to the forefront. The latest content items are listed at the top, with additional lists available by clicking the "next" link at the bottom of the page. If you would like to search our articles for a certain topic, click here!
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VIDEO: What Employers Are Looking For
Businesses will be begging you to work for them
Colitti packs it in with this amazing seminar download. How employees keep the job they have and make themselves invaluable.... and how employers can get the most our of each employee. Building the team that will win every time! . . . keep reading
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Bootcamp 2008
with Mimi Donaldson
Service with Style: Meeting the Needs of Your Diverse Customer Base. Since 1984, Mimi has spoken at over 900 events in dozens of industries. Mimi has spoken at company events for 32 of the Fortune 500. She holds a Masters Degree in Instructional Design from Columbia University and was a staff Human Resources Specialist with Walt Disney Company, Northrop Aircraft, and Rockwell International. . . . keep reading
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How to Make Your Worst Customers Your Best Customers
By: Alan Stafford
Alan is an award winning speaker, business expert, and author who walks the walk. In addition to holding 2 graduate business degrees, he has started four companies. Alan currently speaks and consults across the U.S. on leadership, teamwork, and customer service. . . . keep reading
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Bootcamp 2008 - Video
with T. Scott Gross
T. Scott Gross gives us the how what and why of developing the "Customer Service BRAND" along with his unique development of micro-brands within your company. . . . keep reading
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Customer Service BOOTCAMP 2008
Mark Mayberry - Week 3
Mark Mayberry knocks it out of the park with his "Service with Shazzam!". Mark's hard hitting to-the-point strategies show how to train your staff to provide service that exceeds the customers expectations. . . . keep reading
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Customer Service Training WEBiNAR!
#228 with Mimi Donaldson and Wendy Gillett
This WEBiNAR is going to knock your socks off! Mimi Donaldson is full of energy and brings tons of "million dollar" ideas. Listen to Mimi Donaldson and Wendy Gillett as they discuss the 5 basic steps of servicing a customer with grace and control. . . . keep reading
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VIDEO: "Body Language That Works"
By Lisa Ford
Lisa Ford talks on this customer service training video about how the right body language is key. Listen while Lisa discusses the differences between 1) Body Language, 2) The Tone of Our Voice and 3) The words we use. All of these impact the message our customer receives. . . . keep reading
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Employee Manual - Template
Employee Manual - Template. Download this word document template and fill in your individual company information to use while training your employees on the art of providing five star customer service. . . . keep reading
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ONLINE WEBiNAR: Talk About Service!
#221 "What are we really selling?"
WEBINAR: This 20-minute Power Webinar addresses the topic "What are we really selling?". Wendy Gillett and Paul Levesque discuss making customers happy and understanding customer expectations on their popular "TALK ABOUT SERVICE!" show. . . . keep reading
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ONLINE WEBiNAR: "Execu-Talk" with Joe Calloway
WEBiNAR #220
WEBiNAR: "Execu-Talk" with guest Joe Calloway. Joe is a branding consultant, business author, and restaurant owner whose client list reads like a "Who's Who" in business. From Saks Fifth Avenue and BMW to American Express and IBM, a wide range of companies depend on Joe for insight into today's marketplace. He joins us today for discuss his powerfull 5-point technique of service excellence. . . . keep reading
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ONLINE WEBiNAR: "4 Pillars of Customer Service Training"
WEBiNAR #218
WEBiNAR: This powerful 54 minute "Customer Service Improvement" presentation by Arnold Sanow, Lisa Ford, Paul Levesque and Wendy Gillett is right on the money! You cant miss this. Listen to all four talk for an hour on the ins and outs of providing unbeatable customer service. . . . keep reading
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VIDEO: Resolving Customer Complaints
By: Lisa Ford
How many times have you seen an employee become defensive or frustrated when a customer voices a complaint? How much worse is their reaction if the mistake is actually their company's fault? Lisa Ford teaches us the step by step method to reacting in a professional manner and retaining the customer's loyalty. . . . keep reading
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ARTICLE: An Important History Lesson
By: Paul Levesque
What can steam locomotives, compact discs, and fast food teach us about success in business? "Those who cannot remember the past are condemned to repeat it," wrote Spanish author George Santayana about a cent . . . keep reading
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Member Benefits
Wendy Gillett