Wendy Gillett
Wendy Gillett is Founder and President of Caliluna Consulting specializing in customer service training seminars and professional business consulting. As a pioneer in the competitive and ever-changing hospitality industry, Wendy offers a unique system for evaluating and documenting a company's current level of customer service, then mentors management and trains the staff on how to successfully improve the customer experience. She speaks across the nation to groups large and small about the tricks of the trade and how you can create a profitable customer experience.
Wendy Gillett is co-host of the popular Southern California radio show "Coaching Your Business", a long time columnist for the industry leading magazine Restaurant Startup and Growth and is an associate partner in the Houston based consulting firm A La Carte Consulting offering a team of professionals specializing in individual areas of the hospitality industry.
With years of training and managing her own staff, she received the hands-on experience necessary to coach others in the art of providing extraordinary customer service. She uses this knowledge to spread the word to others as a professional speaker, author and consultant.
Currently working with businesses of all sizes from 1 to over 2000 employees, she coaches managers and offers life long mentoring for her clients.
Within this site you will find tons of rich content full of how-to information and anecdotal stories to help you develop and hone your skills.
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