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home | Arnold Sanow
Arnold Sanow
Arnold Sanow

Arnold Sanow, MBA, CSP (Certified Speaking Professional -- less than 565 in the world) is a business, communications and people skills expert who speaks.

He works with his clients to assist them in building a positive, productive and profitable organization. Arnold accomplishes this through keynotes, seminars, training, facilitations and consulting focusing on; communication, people skills, persuasion, marketing/sales, getting along, customer service, presentation skills, team building and other business and personal development topics.

He has delivered over 2,500 interactive, entertaining, non-boring and content driven paid presentations to more than 500 different companies, governmental agencies and organizations throughout the world.

He averages 4.8 to 5.0 out of 5.0 on evaluations and is asked back by more than 90% of his clients.


He is a frequent guest in the media to include the CBS evening news, ABC world morning News, Wall St. Journal, USA Today, Time Magazine, etc. He has been the President of the Business Source, Inc., a business development and training firm since 1985 and was an adjunct professor at Georgetown University.

He is the author of 5 books and products such as:

  • "Get Along with Anyone, Anywhere, Anytime",
  • "Marketing Boot Camp",
  • "Charisma Card Deck"
  • "Keeping Customers For Life … 37 Proven Solutions".


His most requested presentations include:

  • Get Along with Anyone, Anytime, Anywhere … Build Rapport, Relationships and Connect with Customers and Co-workers
  • Keeping Customers for Life … Building a "WOW" Customer Experience
  • Communicate Like a Pro … Boost Your Communication IQ!
  • Winning Presentation Skills … Put Power, Punch and Pizzazz into Your Presentations
  • Negotiate for Results
  • Teams That Work! -- Team building Tips, Tools and Solutions
  • Marketing Professional Services … Selling the Intangible and the Invisible



To Contact Arnold directly,



Arnold's Most Popular

Master the 3 Laws of Relationship Marketing
By: Arnold Sanow
. . . keep reading
Customer Service Training WEBiNAR!
#225
Customer Service Training WEBiNAR! This week's free WEBiNAR Arnold Sanow talks about how to improve your interaction with customers using the S.O.F.T.E.N. method to become more approachable and trustworthy. . . . keep reading
ONLINE WEBiNAR: "4 Pillars of Customer Service Training"
WEBiNAR #218
ONLINE WEBiNAR: "4 Pillars of Customer Service Training" WEBiNAR: This powerful 54 minute "Customer Service Improvement" presentation by Arnold Sanow, Lisa Ford, Paul Levesque and Wendy Gillett is right on the money! You cant miss this. Listen to all four talk for an hour on the ins and outs of providing unbeatable customer service. . . . keep reading
ARTICLE: Why Sales Don't Go Through
By: Arnold Sanow
ARTICLE: Why Sales Don't Go Through Closing sales is an art not a science. Everything we do from our communication style, our dress, to our understanding of the customers wants and needs can affect our success or failure in closing sales. The way you close a sale depends as much on . . . keep reading
ARTICLE: How to Get Customers, Keep Them and Get Enthusiastic Referrals
By: Arnold Sanow
ARTICLE: How to Get Customers, Keep Them and Get Enthusiastic Referrals The motto for business success now and for the foreseeable future is "You're not just closing a sale, but opening a relationship". Only by developing win-win relationships can you increase your business, lower your costs and achieve maximum profitability. To be successful follow these five ingredients on a daily basis. . . . keep reading
ARTICLE: Perception is Reality… How do Your Customers Really See You?
By: Arnold Sanow
ARTICLE: Perception is Reality… How do Your Customers Really See You? Asking your customers (And your employees) the right questions will give you the feedback to keep improving and refining your products and services. Use these poignant questions to find out the way your customers perceive your business. . . . keep reading
ARTICLE: 10 Golden Rules of Telephone Customer Service
By: Arnold Sanow
ARTICLE: 10 Golden Rules of Telephone Customer Service Do your customers call your business on the telephone? This initial contact can be the most critical moment for many businesses in that the customer will decide right away if they are going to consider purchasing from you. Learn Arnold Sanow's proven steps for developing telephone customer service profit skills. . . . keep reading
ARTICLE: 9 Ways to Remember Names
By: Arnold Sanow
ARTICLE: 9 Ways to Remember Names 9 Ways to Remember Names. Want to build rapport, grow relationships and make solid connections with customers and co-workers? The first step is remembering their names. People love to hear others address them by name, even if it was just gleaned off a credit card or name tag. In our increasingly anonymous world, it is refreshing to hear your name in conversation. Use these techniques to help you effectively remember names of people you meet, even if only a brief encounter. . . . keep reading
ARTICLE: 7 Ways to Get Along
By: Arnold Sanow
ARTICLE: 7 Ways to Get Along 7 "Must Do" Steps To Get Along. How come some of us have a hard time making friends, and for others it seems to be totally easy? What do they know that we don't? This article gives the tips on how to get along with others and make it look easy and natural. . . . keep reading
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 CONTRIBUTORS
 Wendy Gillett
 Arnold Sanow
 Lisa Ford
 Phillip Van Hooser
 Shep Hyken
 Mimi Donaldson
 T. Scott Gross
 Mark Mayberry
 Alan Stafford
 Jim Cathcart
 Joe Calloway
 Michael J. Colitti
 Teri Yanovitch
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