Paul Levesque
Paul Levesque is CEO and President of Customer Focus Breakthroughs Inc. Paul is an author, speaker, and workshop deliverer with two decades' experience as an international consultant helping businesses around the world achieve their objectives. For over ten years he served as an executive consultant with the Achieve Group (later part of Times Mirror Training International). As lead instructor at Achieve's Service Quality Academy, Paul helped over 350 corporate clients plan and implement their customer focus improvement initiatives. He continues to work with clients around the world as a speaker and through his association with Boston-based Novations Group, Inc. Paul delivers keynote speeches and workshops all over the globe. He has spoken to business leaders from Morocco to the Baltic Sea, across Europe and Australia, and in most major American and Canadian cities.
His published books include:
- The Wow Factory: Creating a Customer Focus Revolution In Your Business (Irwin, 1995)
- Breakaway Planning: 8 Big Questions To Guide Organizational Change (Amacom, 1998)
- Dreamcrafting: The Art of Dreaming Big, The Science of Making It Happen (Berrett-Koehler, 2003 with Art McNeil)
- Customer Service Made Easy, (Entrepreneur Press 2006)
- Motivation: Powerful Motivators That Will Turbo-Charge Your Workforce (Entrepreneur Press 2007 /2008)
Articles Paul has written have appeared in such publications as Quality Digest, Biz, Canada's national newspaper The Globe and Mail, and England's Personnel Today Management Resources Guidebook, and noted websites such as MSNBC.com, AOL.com and Entrepreneur.com. A series of commercially distributed video tapes in which Paul appears as on-camera host includes Spectacular Service: A Question of Attitude (International Tele-Film, 1992) and The Power of Customer Focus (International Tele-Film, 1995). Paul has been interviewed on radio and TV stations across the country. To Contact Paul directly:
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