T. Scott Gross
T. Scott Gross is a master at removing mystery. His unusual ability to make complex ideas simple comes from years of hands-on experience as an entrepreneur who has also lived the corporate life. He will tell-it-like-it-is and your audience will love it! Scott is best known for his high energy platform skills. His energetic, engaging style is more than entertainment -- it's always a hit. His gentle humor keeps audiences laughing while they learn handfuls of practical ideas. Whether speaking to a corporation or national association, Scott is a storyteller extraordinaire, comfortable with audiences of any size. He is most at home with professionals who have high customer contact. Scott knows you can't always have the lowest prices in your market -- but you can have the best service! Scott will show you how to take your service to a greater level… and your profits with it! As a life-long learner, it's only natural that Scott has written 11 fun-to-read books, including the original management classic Positively Outrageous Service now in its 2nd edition. He considers Positively Outrageous Service to be the first in what he calls a trilogy, encompassing Why Service Stinks…and Exactly What to Do About It and When Customers Talk…Turn What They Tell You into Sales. His personal favorite, Borrowed Dreams, reads more like a novel but is packed with management secrets while he was in search of how to manage high performance teams. Not one to sit on the couch, Scott lives life to the fullest. He is an active EMT and an instrument-rated pilot. His latest venture is serving as a Councilman in the city of Kerrville, Texas.
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Wendy Gillett