Mimi Donaldson
For over twenty years, Mimi has captivated audiences from the Fortune 100 to the just plain fortunate. She's won acclaim for her rousing keynote speeches, compelling workshops, and in-house training programs on a variety of subjects including excellent customer service. She holds a Bachelors Degree in Speech and Dramatic Arts from the University or Iowa, and a Masters Degree in Education from Columbia University. For 10 years, she taught excellent customer service as a staff Human Resources Specialist with Walt Disney Company, Northrop Aircraft, and Rockwell International. Mimi has recently been a visiting professor at Harvard University's Center for Public Leadership at the Kennedy School of Government. Mimi Donaldson is co-author of Negotiating for Dummies, published by John Wiley & Sons. It has been published in six languages and has sold over 1 million copies worldwide. Her second book , Bless Your Stress: It Means You're Still Alive! published in 2006, has garnered much publicity and great client reviews.
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Wendy Gillett