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Customer Service Certification
If you are ready to get your staff certified in Extraordinary Customer Service contact us and we will get you started! For businesses:
- Takes the burden of training off the shoulders of management
- Provides a consistent and comprehensive training platform
- Is continually updated to offer the latest in customer service trends
- Is the single greatest online resource for customer service training tools
- Helps your staff provide the highest quality of service possible.
For individuals:
- Helps grow your resume and make you more valuable to employers
- Develops customer service skills to keep customers bragging about your service to management.
- Show supervisors that you are serious and committed to the highest level of customer care.
- Receive the Extraordinary Customer Service Certificate for the wall showing completion of your training and successfully passing the online exam.
This 12-step program offers online training through a series of online WEBiNAR sessions complete with web-based testing so individuals or your entire team can improve on a regular basis until they reach their certification level. Can also include periodic Continuing Education every six months or per year to keep staff on the latest in industry trends and professional 5-star client relationship skills.
For more information, please contact us directly for information on how we can provide certification on either an individual level or enterprise wide.
Contact our Certification Department:
certification@ExtraordinaryCustomerService.com Or call us directly at:
805.258.8622
12 Steps to Certification in Customer Service Excellence. |
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>STEP 1 - Online Customer Service Certification
Why is Customer Service so Crucial to our Success?
Before you can learn ways to take your service to the next level you have to be clear on why it will make a difference in your business and in your life. We have to understand how important customer service is before we can embrace the reasons to change. In this first course you and your employees will learn through examples and real life experiences why we need customer service for success. . . . keep reading
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>STEP 2 - Online Customer Service Certification
What Customer Service Means to us and the Customer
Once you see why service is crucial to your success it is time to really learn what customer service means to a customer. Customer service is more than the basic training we have been taught in the past. The new generation of service involves new training techniques and ideas that you will learn. We do this by outlining the different avenues our service can take and the different styles expected by our customers. . . . keep reading
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>STEP 3 - Online Customer Service Certification
How Exactly we will take your service to the next
Now that we understand the why and what of customer service we start our journey to Extraordinary Customer Service by learning how to take it to the next level. Through a step-by-step approach you and your employees will learn how to make the changes in your business needed to increase your profits and client satisfaction. . . . keep reading
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Quiz #1 (For steps 1, 2, and 3)
Customer Service Certification
After watching training session videos I, II, and III, complete this online quiz. This is the first of three quizzes required to receive your Customer Service Training Certification. . . . keep reading
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>STEP 4 - Online Customer Service Certification
Telephone Customer Service
One of the most difficult aspects of service is the art of telephone customer service. Without the luxury of face to face service you have to rely on your telephone skills as opposed to your body language and smile. In this section you will learn how to communicate to your client in a clear and professional way by offering the very best in telephone customer service. . . . keep reading
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>STEP 5 - Online Customer Service Certification
Professionalism in Business
This session is an overview of how to maintain a level of professionalism in the business world. Many employees are sent into the front lines to deal with customers without the information and the tools to do it in a professional way. We will address the questions that come up day after day when we forget the importance of professionalism and teach you how to perform your tasks at the highest level. . . . keep reading
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>STEP 6 - Online Customer Service Certification
Language and verbal skills
We cannot underestimate the importance of our language and verbal skills. We have manuals and scripts that allow us to teach our employees what to say but in business it is just as important how we say it. The key is to learn to "speak customer". Using verbal skills and the right language you can learn to communicate with your customer on their level so that they always feel their needs have been met. . . . keep reading
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Quiz #2 (For steps 4, 5, and 6)
Customer Service Certification
After watching training session videos IV, V, and VI, complete this online quiz. This is the SECOND of four quizzes required to receive your Customer Service Training Certification. . . . keep reading
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>STEP 7 - Online Customer Service Certification
How to recover from a Customer Service Disaster
Mistakes happen. Customers know this and they accept it. It is what we do next that will determine if the experience will be positive and whether or not the customer walks away with the intent of returning. Loyalty is what every business wants from their customers and turning a negative into a positive is one of the easiest ways to achieve extraordinary customer service. We offer ways to recover from a disaster in a way that lets the customer walk away the winner. . . . keep reading
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>STEP 8 - Online Customer Service Certification
Dealing with Rude Customers
Sometimes our jobs are very difficult when we have to deal with rude customers. Even when we do our best to recover from a disaster some customers do not want to walk away happy and in these situations we need to use our language skills and our professionalism in order to get through the difficult situation. Not every customer will walk away happy but as long as we remain professional we can our business on top. . . . keep reading
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>STEP 9 - Online Customer Service Certification
How to stay Happy in your life and in Your Busines
This industry can be hard on employees on a daily basis. Dealing with complaints and often unhappy customers who are usually calling with problems and issues beyond your control can be a grueling job. It is important that you and your staff remain positive and happy in your business and in your life in order to keep the attitude needed to be successful. This session is dedicated to showing you and your co-workers ways to keep the office in synch and in a positive state so that the daly issues do not change you at your core. . . . keep reading
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Quiz #3 (For steps 7, 8, and 9)
Customer Service Certification
After watching training session videos VII, VIII, and IX, complete this online quiz. This is the THIRD of four quizzes required to receive your Customer Service Training Certification. . . . keep reading
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>Step 10 - Online Customer Service Certification
How to be the Customer Advocate
Once you have completed sessions 1-9 it is time to take your service to the final level. Skilled customer service professionals know how to take every interaction to the next level. What most customers are looking for is a business that is on their side. Learn how to be the customer advocate and create a relationship that leads to loyalty. . . . keep reading
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>Step 11 - Online Customer Service Certification
Finding the WOW moment
In every interaction with your customer you have the opportunity to WOW them in some way. In this session we teach you how to look for ways to impress your customers in small ways in order to make your experience memorable and leave the customer impressed with your business. It doesn't take much and it usually takes no money to do something to make your experience WOW worthy. . . . keep reading
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Quiz #4 (For steps 10, 11, and 12)
Customer Service Certification
After watching training session videos X, XI, and XII, complete this online quiz. This is the FOURTH of four quizzes required to receive your Customer Service Training Certification. . . . keep reading
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>Step 12 - Online Customer Service Certification
Becoming a Leader as the Perfect Employee
Once you have mastered customer service each employee has the opportunity to become a leader in their business. By taking the skills you have learned and using those new skills to lead those around you the business takes on a different dynamic of success. In this last session we layout ways for each employee to become a leader and a perfect employee. . . . keep reading
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Member Benefits
