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Join Now and Fix Your Service Today!
Employees - Managers - Owners Online customer service training including customer service videos, articles, training materials PLUS our proven 60-Day Customer Service Makeover.
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 Customer Service Videos
Customer service training has never been easier. We are continually uploading our professional customer service video seminars up onto the site. Each video addressed a different topic to help you and your staff keep improving and retaining more and more customers. To see some of the . . . keep reading
 Customer Service Audio Training
Your customer satisfaction scores will be through the roof! Our online library of audio customer service training sessions are presented by our expert contributors. These are worth their weight in gold, providing you with invaluable tips and tricks to please your guests. You can listen to these . . . keep reading
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4 Pillars of Customer Service - Audio
This powerful 54 minute "Customer Service Improvement" presentation by Arnold Sanow, Lisa Ford, Paul Levesque and Wendy Gillett is right on the money! You cant miss this. Listen to all four talk for an hour on the ins and outs of providing unbeatable customer service. . . . . . . keep reading
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VIDEO: Employees are actors on a stage
There are many different industries where employees interact with customers, and in each one, the employee needs to adapt to their environment and act in a certain way to best represent the company. Each of our employees are actors, regardless of the field. This video is about assembling a staff of talented individuals who can put on a great show. . . . keep reading
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VIDEO: Customers as guests in your home
Customers come to a business looking for acceptance. Remebering to show them they are appreciated and respected can help them feel at home. This video discusses how it is important to have real people giving real service. . . . keep reading
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ARTICLE: The Wow Moment
Every business has the ability to offer service touches that will upgrade their image. That extra something special that turns a regular meal into a "WOW" performance. Something the customer can only get from visiting that business. Something that will take it to the next level. . . . keep reading
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AUDIO TRAINING: Customer Feedback
Customer Feedback can make or break a business. If you have a product or service that is just amazing, you need to know that they love it so you can promote it even more. Conversely, if you have an area that needs help, if no one tells you, how will you know? Learn how to get customer feedback with this AUDIO training session. . . . keep reading
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TIPS: The Hello Moment
"What I look for…."- When I go in to assess a business I make a list of the things that are important to me for each area. Here is a sampling of what I look for when I am assessing the hello moment of a business hired by my consulting firm. . . . keep reading
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Member Benefits
Wendy Gillett