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"Is Better Customer Service Really the Fastest, Easiest, Most Affordable Way to Increase Profits?"
Few businesses have mastered the secrets of extraordinary customer service. Have you? How much more money will you make when you double the number of customers choosing your business over the competition? How much more money will you make when each customer doubles the amount they spend with you? Stop losing thousands of dollars due to average customer service.
When you become a member of ExtraordinaryCustomerService.com you gain access to every mind-blowing trick, tip and tactic for DRAWING IN CUSTOMERS and KEEPING them. Through articles, video and audio from leading customer service experts, you and your team will discover proven techniques for wowing customers every time and earning their loyalty (and cash!).
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 Free Customer Service WEBiNARs
These weekly customer service "20-minute Power WEBiNARs" are phenomenal. They are Free to folks registered with our "Tip of the Week" newsletter. These breakthrough events cover executive interviews, training sessions, and in-depth analysis. You can sign up by . . . keep reading
 Free Customer Service Tips
Our weekly Free eNewsletter is sent out each week directly to you with a quick and easy tip you can implement that day to keep growing your customer service. In each newsletter we also announce the topic of the upcoming WEBiNAR plus the on line meeting location. The tips are . . . keep reading
 Customer Service Videos
Customer service training has never been easier. We are continually uploading our professional customer service video seminars up onto the site. Each video addressed a different topic to help you and your staff keep improving and retaining more and more customers. To see some of the . . . keep reading
 Customer Service Audio Training
Your customer satisfaction scores will be through the roof! Our online library of audio customer service training sessions are presented by our expert contributors. These are worth their weight in gold, providing you with invaluable tips and tricks to please your guests. You can listen to these . . . keep reading
 Customer Service Training Kits
This is where the rubber hits the road! Each training kit bring it all home with a powerful combination of presentations, articles, videos, and audio programs all focused on a single topic. These kits are designed around an ingenious strategy to help you win loyal customers. Each kit is . . . keep reading
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VIDEO: Employees are actors on a stage
By: Wendy Gillett
There are many different industries where employees interact with customers, and in each one, the employee needs to adapt to their environment and act in a certain way to best represent the company. Each of our employees are actors, regardless of the field. This video is about assembling a staff of talented individuals who can put on a great show. . . . keep reading
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VIDEO: Customers as guests in your home
By: Wendy Gillett
Customers come to a business looking for acceptance. Remebering to show them they are appreciated and respected can help them feel at home. This video discusses how it is important to have real people giving real service. . . . keep reading
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ARTICLE: The Wow Moment
By: Wendy Gillett
Every business has the ability to offer service touches that will upgrade their image. That extra something special that turns a regular meal into a "WOW" performance. Something the customer can only get from visiting that business. Something that will take it to the next level. . . . keep reading
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AUDIO TRAINING: Customer Feedback
By: Wendy Gillett
Customer Feedback can make or break a business. If you have a product or service that is just amazing, you need to know that they love it so you can promote it even more. Conversely, if you have an area that needs help, if no one tells you, how will you know? Learn how to get customer feedback with this AUDIO training session. . . . keep reading
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TIPS: The Hello Moment
"What I look for…."- When I go in to assess a business I make a list of the things that are important to me for each area. Here is a sampling of what I look for when I am assessing the hello moment of a business hired by my consulting firm. . . . keep reading
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Member Benefits
